Clarity, trust and communication that deliver.

We help service organisations and utility providers communicate complex change with confidence – building understanding, engagement and lasting trust.

How we help

The service and utilities world never stands still – shifting policy, transformation programmes, and heightened public expectations all demand clear communication and strategic direction. We help organisations bring structure to complexity, align internal teams, and communicate with transparency across audiences that matter – from leadership to frontline, from regulators to communities.

Our work combines strategy, brand and communications to create focus and confidence, even in high-pressure environments.

Common Challenges

Communicating large-scale transformation and business change

Aligning teams behind shared purpose and strategy

Translating technical or regulatory detail into human language

Balancing transparency with authority

Maintaining internal engagement during rapid change

Our Approach:

We bring calm, clarity and senior-level thinking to complex challenges. From defining transformation narratives to building internal comms systems and refreshing legacy brands, we help organisations tell their story clearly and consistently – inside and out. Our mix of strategic insight and creative delivery means we can shape the message and bring it to life, across every channel and audience.

Services & Utilities case studies

Client:

Serco

Olympic Ambassadors Internal Engagement Campaign

We turned Serco’s Olympic security operation into a unifying campaign - creating pride, engagement, and a shared sense of purpose.

Client:

Serco

Wellbeing & Support Campaign

We created a campaign for Serco that normalised wellbeing - making support visible, stigma-free, and part of everyday culture.

Client:

Portsmouth Water

Brand Development & Customer Communication Design

We strengthened Portsmouth Water’s brand presence - creating engaging, customer-focused communications that make essential information clear, attractive and easy to trust.

Client:

SSE

Business Change Communications

We helped SSE communicate complex transformation programmes clearly - cutting noise, aligning messages, and avoiding change fatigue across teams.

How our 3 core services can help

Fractional Leadership

Fractional Leadership

Gives you experienced strategic and communications leadership – from transformation messaging to stakeholder engagement – without full-time overhead.

Pivotal Projects

Tackle key moments of change, helping you communicate new strategies, mergers or programmes with focus and clarity.

Ongoing Support

Provides a steady, trusted partner to keep your message aligned and your teams informed as change continues.

Talk to us about Services & Utilities

Clear communication builds trust.







    The Frankly consultants:

    Where we fit best:

    And anyone doing things differently.

    Our core services